Key recommendations for productivity improvements in the charity sector

Research conducted for the Law Family Commission on Civil Society by Pro Bono Economics in January 2023 has identified the changes and initiatives needed to increase productivity and unlock the full potential of the UK's charity sector.

While the report found that the sector was highly innovative and creative, the research shows that there is room for significant improvements within the use and adoption of technological improvements, with 39% of charities actively using or planning to use artificial intelligence compared to 69% across the economy. The report found that 60% of charities have implemented and actively track key performance indicators (KPIs), with this number dropping to 51% for smaller organisations. This finding, coupled with the finding that 19% of small charities should have invested in the training of staff and volunteers in the year reviewed, led the commission to identify persistent skill gaps and issues with consistent leadership and underinvestment as obstacles to progress.

Read More